RETURN & EXCHANGE POLICY

Customer satisfaction is our priority.

Return Window

Returns are accepted within 5 days of delivery.

Exchange Window

Exchanges are accepted within 5 days after delivery.

Return Conditions

Products must be:

• Unused
• Unwashed
• In Original Packaging
• With All Accessories
• Without Physical Damage

Non-Returnable Items

Returns are not accepted if:

• Product has been used
• Product is damaged by customer
• Original packaging is missing
• Return request is raised after 7 days

Refund Process

After inspection, refunds will be processed within 5–7 business days to the original payment method.

Shipping charges (if any) are non-refundable.

Exchange Process

If you receive a defective or damaged product, contact us within 48 hours of delivery.

Replacement will be dispatched after verification.

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TERMS & CONDITIONS

By using AUROX, you agree to:

• Provide accurate information while placing orders.
• Not misuse the website.
• Product images are for illustration; slight variations may occur.
• Prices may change without prior notice.
• AUROX reserves the right to cancel suspicious or fraudulent orders.
• Delivery timelines are estimates and may vary due to courier operations.